Refund policy
Digital products (for example, Predictify)
Access to digital products is delivered immediately: once your payment is complete, you receive your username and password by email.
By purchasing a digital product, you give your express consent for access to be delivered immediately, within the withdrawal period, and you acknowledge that, once delivered, you lose your right of withdrawal (article 103.m of Spanish Royal Legislative Decree 1/2007, General Law for the Protection of Consumers and Users).
If the digital product does not work as described, write to us: we will fix it and, if that is not possible, we will refund the amount you paid.
Physical products
Right of withdrawal (14 days). If you buy as a consumer, you may withdraw from your purchase without giving any reason within 14 calendar days of receiving your order.
How to request it. Write to us at info.clapmagic@gmail.com with your order number and the products you want to return. We will reply with instructions.
Condition of the product. The product must be returned unused, in its original packaging and in the same condition in which you received it. You may inspect it as you would in a shop, but you are liable for any loss of value if you handle it more than necessary.
Exceptions. We cannot accept returns of sealed products that have been unsealed for hygiene reasons, or of personalized or custom-made products.
Returns address: Avenida Quinta 11, Bajo B, 28022 Madrid, Spain.
Return shipping costs. These are your responsibility, unless the product is defective or we sent you the wrong item.
Refund. We will refund the amount you paid, including the original shipping costs (standard shipping), within 14 days of being notified of your withdrawal. We may wait until we receive the product, or proof that you have sent it, before refunding. We will use the same payment method you used.
Defective or wrong products. Write to us with photos and we will replace the product or refund you at no cost. You also have the 3-year legal guarantee of conformity.